Insperity Home Page

Tech Support/Help Desk

Hybrid

Are you a tech enthusiast with a knack for problem-solving? Are you ready to join a vibrant team that values innovation, teamwork, and professional growth? Our client is looking for a Tech Support Specialist to be the first line of support for their Columbus-based client, helping them keep their customers' tech running smoothly.

Our client is a Columbus-based technology services provider and has been in operation since 2006. They offer a wide range of technology service offerings, including a 24/7 customer support call center staffed locally. They are committed to providing low-cost products and services without shortcuts or sacrificing efficiency… improving quality and customer service support. They believe their clients are best served through a foundation of trust, honesty, and a consistent effort to outperform our competition—in all aspects.

Best-in-Class Benefits and Perks:

Our client values their employees’ time and efforts. Their competitive compensation depends on experience, and their extensive benefits package enhances their commitment to your success. Our client’s benefits package includes: 

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, flexible schedule, and hybrid work choices provided

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

As the Help Desk Tech Support Representative, you will analyze, test, troubleshoot, and evaluate network systems and servers, such as local area network (LAN), DNS, wide area network (WAN), and Internet systems or a segment of a network system. You will also perform client maintenance requests to ensure seamless operation with minimal interruption.

Qualifications you should have:        

• Associate degree in IT, Computer Science, or related field (or equivalent experience), with 1-3 years in a related role.
• Experience with Microsoft 365, SharePoint, VPNs, remote desktop tools, network protocols, DHCP, DNS, and file-sharing systems.
• Proven experience with helpdesk ticketing systems (e.g., Zendesk, Jira, ServiceNow) and supporting OS (Windows, macOS, Linux).
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals) or similar industry certifications.
• Availability to be on-call rotation once a month.

Responsibilities as Tech Support will include:        

• Desktop Support & Troubleshooting: Provide desktop support across multiple locations, including troubleshooting network, printer, and wireless connectivity issues.
• Ticket Management: Efficiently manage and resolve work order tickets within 3 days, ensuring no open tickets remain by the end of the day and escalating as necessary.
• Documentation: Consistently document tasks, activities, and client communications according to company standards.
• Virus & Security Assistance: Assist with virus removal and apply company security protocols.
• On-Site Support: Travel to client locations as needed to deliver direct technical support.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.