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Onboarding Specialist

Ready to make a real impact in a fast-paced, high-growth environment? Our client seeks a proactive and detail-oriented Onboarding Specialist to lead the onboarding journey for new franchise partners, guiding them seamlessly from initial interest through candidacy to full integration within the franchise system. You will use your project management expertise, clear communication, and training abilities to ensure each franchise owner launches successfully and builds a strong foundation for early operational success.

Best-in-Class Benefits and Perks:

Our client values their employees’ time and efforts. Their competitive compensation of $70,000-$80,000 annually, depending on experience, and an extensive benefits package, enhance their commitment to your success. Our client’s benefits package includes: 

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To succeed, you should have:

• Bachelor’s degree in Business, Franchise Management, or related field preferred; minimum 3 years of experience in franchise operations, onboarding, or training.
• Project management certification is a plus; franchise compliance and operational standards knowledge is preferred.
• Proficiency in Microsoft Office and Google Suite; excellent verbal and written communication in English required.
• Ability to travel nationwide to support franchise partner onboarding and training.

Your essential duties and responsibilities as the Onboarding Specialist will include:

• Lead and manage the end-to-end onboarding process for new franchise partners, serving as the primary point of contact and ensuring a smooth transition into the franchise system.
• Develop and execute structured onboarding programs, including training schedules, milestone tracking, and coordination of cross-functional resources.
• Support business setup and compliance needs, such as licensing, sales tax, procurement, and OSHA documentation.
• Utilize CRM tools and reporting systems to track onboarding progress, monitor KPIs, and provide updates to leadership.
• Continuously improve onboarding processes by collaborating with internal teams, refining materials, and addressing franchisee challenges proactively.

Ready to Make a Splash in Your Career?

If you're enthusiastic about joining a team making waves in the swimming pool industry, we want you on board! Apply today to become our client’s new Onboarding Specialist and help them create a splash in the market! 

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.