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Patient Navigator (Appointment Setting)

Thrifty Management Services is the dedicated MSO for Preferred IPA of California, providing the best possible care management, care coordination, and claims processing services to Preferred IPA and their members. We work with the network’s participating physicians to coordinate patient care when a referral is made to a specialist or hospital for diagnosis and treatment.  We coordinate patient care across all aspects of the provider network. We provide high quality services to its participating physicians and superior health care to its members.

Join one of the most trusted names in community healthcare! You’ll be part of a dedicated team connecting patients with the care they deserve. As a Patient Navigator (Appointment Scheduling) you will conduct phone and telehealth calls to engage members, coordinate with provider offices to complete preventive screenings, and document all outreach activities in our tracking systems. This role plays a crucial part in enhancing patient experiences, promoting preventive care compliance, and supporting the overall health of our community.

Best-in-Class Benefits and Culture:

We value the time and efforts of our employees and are committed to supporting your success. Our full-time Patient Navigator role offers competitive pay of $23 to $26 per hour, depending on experience, and an extensive benefits package, including:

• Flexible schedule: Hybrid schedule, Monday–Friday (computer not provided)
• Health insurance: Comprehensive coverage to keep you and your family protected
• Retirement planning: Access to a retirement plan to secure your future
• Paid holidays: Most major holidays observed
• Convenience perks: Free parking for in-office days
• Professional growth: Educational assistance program to advance your skills
• Performance rewards: Employee incentive program to recognize your contributions

We foster a people-centric culture that values collaboration, work-life balance, and enthusiasm for helping others. At Preferred IPA, you will thrive in an environment where your efforts are appreciated, your voice is heard, and your growth is encouraged.

To thrive as a Patient Navigator, you should have:        

• High School Graduate or equivalent required
• Minimum of three (3) years of customer service experience in an outbound-calling call center environment or Member Services/community outreach capacity at a managed care organization
• Familiarity with managed care, Medi-Cal, Medicare, commercial is preferred
• HEDIS experience preferred
• Able to interface with customers both internal and external of Preferred IPA of CA
• Bilingual – Fluent spoken Spanish/English required

As the Patient Navigator, you will be responsible for the following:

• Conduct outbound calls to members which include educational or compliance-related calls, scheduling office visits, assistance with Annual Wellness Exams, Medication Adherence, etc.
• Receive incoming calls through phone queues involving multiple issues from Members, Primary Care Physicians, and Health Plans. 
• Ensure all patient interactions are documented in the Member Services Database (MSD) and run reports as may be necessary or required.
• Maintain or exceed quality and productivity standards of a minimum of 65 calls per day with matching documentation.
• Display professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment, and patience.
• Additional duties as directed by management.

Join Our Mission!

Be the voice that connects patients to better health! If you’re passionate about helping others, thrive in a fast-paced environment, and want to make a real difference in community wellness, we’d love to have you on our team at Preferred IPA of California! 

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.