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IT Helpdesk Engineer – Local Remote

Are you ready to take your IT career to the next level with a trusted, fast-growing Managed Services Provider? Since 1996, our client has built a reputation for delivering proactive IT support, network security, and communication systems that empower businesses to succeed, without the daily tech headaches.

As a skilled and motivated MSP Support Technician, you will dive into diverse IT challenges, working hands-on with modern technologies in a flexible, learning-driven environment. You will troubleshoot networks, applications, and systems across a variety of client environments, gaining valuable experience with real-world impact. You will support businesses behind the scenes, helping them stay secure, connected, and focused on what they do best. At the same time, you take care of the technology that drives them forward as part of a close-knit team that values initiative, growth, and responsive service.

Best-in-Class Benefits and Perks:

Our client values their employees’ time and efforts. Their competitive compensation of $40,000 - $45,000 annually, depending on experience, and an extensive benefits package, enhances their commitment to your success. Our client’s benefits package includes: 

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided
• Workplace perks: Onsite parking and a neighborhood full of quality restaurants and shops

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To thrive, you should have:        

• 2+ years of IT support experience with strong troubleshooting, multi-tasking, and deadline management skills.
• Proficiency in Microsoft technologies (Active Directory, Exchange, SQL, Terminal Services) and basic networking (Firewalls, VPNs, TCP/IP).
• Associate’s or Bachelor’s Degree in Computer Science, Engineering, or a related field preferred.
• A+, MCSA, MCP, or RHCSA certifications are preferred. 
• Excellent communication skills, with the ability to explain technical issues to non-technical users and support diverse work schedules.

Your responsibilities as the IT Helpdesk Engineer will include:        

• Provide remote and on-site IT support for hardware, software, networking, and user access issues.
• Troubleshoot and resolve technical problems using methodical, best-practice approaches.
• Set up, configure, and maintain desktops, servers, and network devices, including Microsoft and Active Directory environments.
• Assist with VoIP system deployments and support, including Linux-based platforms and IP phones.
• Document support activities, resolutions, and procedures with accuracy and clarity.

Ready to take your IT career to the next level? 

Don't miss out on this exciting opportunity to join our client’s team as an IT Helpdesk Engineer! Apply now and embark on a rewarding journey. Let's shape the future of technology together!

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. Our client does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The application window will close in 30 days.

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