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Residential Services Coordinator

Are you passionate about building strong, thriving communities? Do you want to make a direct impact on residents' lives by connecting them to vital resources and fostering a sense of belonging? If so, we want you to join our team at DBEDC!

At Dorchester Bay Economic Development Corporation (DBEDC), we are dedicated to creating stronger, healthier communities through real estate development, workforce training, and small business support. We focus on providing stable housing and economic opportunities and fostering social connections to empower residents and families. By working with local businesses and partners, we strive to drive economic justice and create sustainable paths to success for all. Join us in building vibrant neighborhoods where everyone has the chance to thrive.

Best-in-Class Benefits and Perks:

We value our employees’ time and efforts by proudly offering a total compensation package that goes above and beyond a competitive compensation of $66,300 - $76,500 annually, depending on experience, and an extensive benefits package, supporting your health, well-being, and work- life balance. Here’s what you can look forward to:

• Comprehensive health benefits package with no waiting period, including 5 medical packages and employer-paid dental and vision insurance (Starts day 1)
• Robust retirement planning: 403(b) plan available with generous employer contribution
• Flexible financial options: Dependent care assistance program and flexible spending account offered
• Financial security: Short-Term Disability, Long-Term Disability, Life and Accident Death insurance for added protection
• Generous time-off policies: 17 paid holidays (including birthday), 15 sick days, 3 personal days
• Opportunities to give back: 5 paid volunteer days
• Well-being and work-life balance: Professional development opportunities, commuter benefits program, employee well-being on-demand services, flexible hybrid work program

We work to maintain the best possible environment for our employees, where everyone can learn and grow with the company. We strive to create a collaborative atmosphere where everyone is encouraged to contribute to our processes, decisions, planning, and culture.

Your Role:

As our Resident Services Coordinator, you’ll be at the heart of our efforts to support residents in DBEDC properties. You'll work closely with individuals and families, connecting them to essential services, fostering community engagement, and helping them maintain stable tenancies. This role will take you to different properties within our service area, where you'll collaborate with property management and local partners to create opportunities that enhance residents’ quality of life.

To be successful, you should have:

• A deep commitment to working with diverse communities, including low-income families, seniors, and individuals with disabilities.
• A passion for social justice and racial equity.
• 3+ years of experience in case management, social services, or community engagement.
• Bilingual proficiency in Spanish (written and spoken) is required.
• Strong problem-solving skills and the ability to mediate conflicts with empathy and professionalism.
• The ability to work independently while thriving in a collaborative team environment.
• Tech-savviness with Microsoft Office or Google Suite. 
• Experience maintaining accurate and confidential client records through a CRM system (like Salesforce).
• A collaborative mindset with excellent communication and relationship-building skills.
• Flexibility to work occasional evenings for meetings and weekends for events (about once a month) and travel locally as needed.

It would also be great if you have, but it’s not required:

• Experience in resident engagement and program coordination.
• Knowledge of affordable housing and community development.
• Creativity in developing newsletters or marketing campaigns.

What you can expect to do as the Resident Services Coordinator:

• Be a trusted resource: Welcome new residents, build relationships, and connect them with services that support their needs and goals.
• Support housing stability: Help residents access public benefits, navigate challenges, and prevent evictions.
• Create community connections: Organize resident meetings, lead social programs, and facilitate community-building activities.
• Work directly with residents: Provide case management support, maintain appropriate records, and ensure services are accessible and effective.
• Advocate for residents: Mediate conflicts, promote civic engagement, and collaborate with community organizations to expand resources.
• Adapt and assist as needed: Support residents in any way necessary to help them maintain stable, fulfilling lives, including other duties as assigned.

Your journey for change starts here! 

If you are ready to make a difference and contribute to a vibrant community, apply today to become our Resident Service Coordinator! 

Our client views diversity, inclusion, and cultural competence as vital principles in all its work with clients and communities. It welcomes and encourages applications from members of visible minority groups, Indigenous people, members of the LGBTQ community, persons with disabilities, and others who may contribute to the organization's diversity and reflect the diversity of our communities.