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Bilingual Intake Coordinator - English/Spanish

Are you passionate about delivering compassionate care and making a meaningful impact on patients' lives? Our client, a leader in value-based incontinence care, is seeking a dedicated Bilingual Intake Coordinator to facilitate the admission process ensuring the level of treatment and clinical service is appropriate to all patient needs and ensuring the best possible patient experience.

Best-in-Class Benefits and Culture:

Our clients value their employees' time and efforts Our commitment to your success is enhanced by competitive compensation, depending on experience, and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance start on day 1
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, birthday program, and training opportunities 

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To be successful, you should have:        

• High School diploma or GED is required. Phone skills, including patients, understanding and compassion required.
• Must type at least 45 WPM and possess basic computer skills.
• Strong written, verbal, and interpersonal communication skills, with the ability to build professional relationships and effectively communicate with internal and external stakeholders.
• Proficient analytical and problem-solving abilities, including the capacity to interpret complex information, exercise sound judgment, and develop practical solutions in a fast-paced environment.
• Advanced computer proficiency, including experience with Microsoft Office, billing and accounting systems, and the ability to quickly learn new software and technology platforms.
• Ability to manage multiple priorities, maintain attention to detail, and perform effectively in a dynamic environment with frequent interruptions and changing demands.
• Bilingual (English/Spanish)

Your responsibilities as the Intake Coordinator will include:        

• Manage the intake and referral process by reviewing incoming requests, verifying patient demographics, insurance eligibility, physician information, and service requirements to ensure timely and accurate onboarding.
• Coordinate with patients, caregivers, referral sources, physicians, and insurance providers to obtain required documentation, authorizations, and approvals necessary for service delivery and reimbursement.
• Serve as a primary point of contact for referral sources and patients, providing status updates, answering inquiries, resolving issues, and connecting individuals with alternative resources when services cannot be provided.
• Maintain accurate records and documentation within company systems, track referral progress, monitor outstanding requirements, and ensure compliance with organizational policies, procedures, and regulatory standards.
• Collaborate with internal teams, account managers, and leadership to support exceptional customer service, identify solutions to referral challenges, and promote a positive experience for patients, caregivers, and referral partners.

About Our Client

Our client is a leading provider of value-based care solutions, specializing in incontinence management and patient-centered support. With over two decades of experience, they focus on delivering compassionate, individualized coaching and high-quality medical products that empower patients to manage their health with dignity and confidence.

Dedicated to improving health outcomes and reducing overall healthcare costs, our client partners with managed care organizations provide scalable, cost-effective solutions. Their approach blends clinical insight with personalized care, ensuring patients receive the education and tools they need for long-term success.

Take the Next Step:

If you're ready to be part of something bigger — where your work has purpose and your impact is real — apply today and help transform the patient experience, one interaction at a time.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.

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