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Technical Systems Trainer – Hybrid 

Our client, a leading provider of pool service and field support solutions, is seeking a Technical Systems Trainer who will deliver world-class onboarding and ongoing systems training to franchise partners, their teams, and internal staff. You will develop and deliver engaging technical training programs, configure and support critical business systems, and act as a trusted expert to ensure users adopt best practices and maximize performance across operations, while travelling to field locations and supporting virtual learning environments. 

Best-in-Class Benefits and Perks:

Our client values the time and efforts of their employees. They offer competitive compensation of $80,000-$95,000 annually, depending on experience, plus bonus and an extensive benefits package, including: 

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided

Additionally, they strive to create the best possible environment for their employees, where individuals can learn and grow within the company. They aim to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To succeed, you should have:

• Bachelor’s degree in business, Education, Information Technology, or a related field, with experience in technical training, systems implementation, or software support; certifications in training or IT systems are preferred.
• Minimum 3 years’ experience delivering technical systems training or onboarding programs, including ERP, field management, or POS systems, with proven ability to configure and troubleshoot software platforms.
• Solid communication, presentation, and instructional skills, with the ability to convey complex technical concepts to both technical and non-technical audiences in classroom, virtual, and on-site environments.
• Willingness to travel domestically to support franchise locations and training initiatives.

Your essential duties and responsibilities as the Technical Systems Trainer will include:

• Develop, implement, and update technical training programs and materials for franchise partners and internal staff, including classroom, virtual, and on-site sessions.
• Configure, troubleshoot, and maintain business systems, ERP platforms, and field management tools to support operational efficiency and user adoption.
• Monitor training effectiveness using KPIs, feedback, and learning analytics to improve program delivery and user engagement continuously.
• Collaborate with cross-functional teams, including IT, operations, and franchise support, to ensure seamless integration of systems and processes.
• Provide ongoing system support, manage support desk tickets, and deliver technical guidance to ensure consistent application of best practices across the network.

Ready to Lead Technical Training That Transforms Operations?
Step into a dynamic role where you’ll empower teams, optimize systems, and drive operational excellence across a national franchise network. Bring your technical expertise, training skills, and passion for problem-solving to make a measurable impact every day.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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