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Expos and Advertising Sales Support Representative

Founded in 1980, the International Facility Management Association (IFMA) is the world’s largest, most widely recognized association for facility management (FM) professionals. IFMA supports over 25,000 members in over 140 countries, 122 chapters, 16 industry-specific councils, and seven communities of practice. A key contributor to the development of international FM standards, IFMA works with decision makers to inform FM-related policy. IFMA provides career resources and continuing education, offers three industry-respected credentials, maintains the largest repository of FM-related content on the web, and hosts year-round global events. With a vision to lead the future of the built environment to make the world a better place, IFMA believes in the benefit of international diversity, inclusion, and social equity, recognizing that sustainability, resilience, and responsible environmental stewardship are paramount. For more information, visit ifma.org and our LinkedIn, YouTube, Facebook, Threads, X, and Flickr pages. Follow IFMA’s Connected FM podcast and blog for expert insights on trending industry topics.

We are seeking a Sales Support Representative to assist with lead qualification and customer engagement for our Expo and Advertising sales efforts. In this role, you will qualify leads across all sales channels and respond to inquiries to support pipeline growth and drive revenue. Your efforts will help our external sales team attract and retain customers.

To be successful as an Expos and Advertising Sales Support Representative, you should have:

• 2+ years of B2B sales or customer service experience; Bachelor's degree preferred
• Proficiency in Microsoft Office Suite and familiar with project management, CRM, and web-based platforms
• Solid written and verbal communication skills in English; able to interpret and present business and technical information

Responsibilities as the Expos and Advertising Sales Support Representative include: 

• Develop a strong understanding of IFMA’s expos and advertising products to communicate offerings effectively
• Manage and qualify leads using CRM tools and follow established sales processes
• Conduct outbound calls and follow-ups to engage prospects and gather key sales data
• Support sales initiatives by assisting with promotions, presentations, and payment processing

Best-in-Class Benefits and Culture:

We value the time and efforts of our employees. Our commitment to your success is enhanced by an hourly competitive compensation of $25/hr, and an extensive benefits package including:

• Comprehensive health benefits: medical, dental, and vision insurance
• Robust retirement planning: 401(k) / retirement plan with employer matching
• Financial security: Life & disability insurance
• Flexible financial options: Flexible spending account (FSA) and Health Savings Account (HSA)
• Work/Life Balance: Paid time off and holidays, Flexible schedule, and remote work/telecommuting options
• Workplace perks: Employee assistance program, Professional development assistance, and more!

Additionally, we strive to create an optimal environment for our employees to learn, grow, and thrive within the company. We strive to create a collaborative and creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Ready to take your career to the next level?

Apply now to be a part of an exciting journey in shaping the future of facilities management! 

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.