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Program Design and Implementation Manager 

Hybrid - 3 days a week in Kerrville, TX

Connective is seeking a Program Design and Implementation Manager to lead our disaster and resilience programs. In this role, you’ll be doing hands-on work to enact program work plans and ultimately solve complex problems at the intersection of nonprofit programs, government services, and philanthropic investments. Program Managers are core to the Connective team. You’ll play a key role in shaping how we work with community partners to address service access challenges in the wake of natural disasters in Kerrville and surrounding areas. This is a hybrid position and requires travel to Kerrville 2-3 times a week.

About Connective

Connective is a growing, Houston-based technology, design, and collective action nonprofit. Our mission is to transform social services into a more connected, empathetic and accessible system. We do this by designing and delivering human-centered social service programs, developing cutting-edge technology tools for service providers, and leading community-wide change.

Getting assistance is harder than it should be, and the process of asking for help is dehumanizing and stressful. With the mounting risk of climate disasters and increasing economic pressure on low-income communities, social services are struggling to keep up and need a radical transformation. That’s why we’re here.

We envision a future where the next crisis is not an emergency. A future in which we've prepared for and adapted to inevitable change. We dream of thriving, resilient communities that are equipped with the right tools in the moments they need them most. Our potential lies in our power to connect; we can do better through our collective knowledge and experience. Alongside our network of partners, we turn barriers into bridges and expand access for those in need.

Things You’ll Do

• Design, implement, and manage new intake and referral systems for Connective programs that enhance access, client experience and the delivery of social services.
• Think critically about the end-user experience, both related to client interactions with technology and helping clients interact with that technology.
• Collaborate closely with our technology, data, and CRM configuration team to translate client design needs into clear project requirements, set a product vision, and provide continuous direction and feedback for seamless integration and functionality.
• Initiate, set, and execute on program objectives, in collaboration with stakeholders and the Connective leadership team.
• Develop project plans and milestones, manage competing priorities and budget tradeoffs, and escalate risks in a timely manner.
• Engage cross-functional teammates, manage vendors, and train and guide external staff to support program execution.
• Develop hypotheses about opportunities or issues in the program, analyze quantitative and qualitative data, and translate insights into action for continuous improvement and delivery of key outcomes.
• Manage programs in an iterative, Agile way (e.g., adaptive planning, evolutionary development, early delivery, and the continued improvement of projects and programs).
• Understand a complex network of social service organizations, their priorities, and their service capacities in order to proactively solve problems and remove roadblocks. 
• Facilitate and lead change management efforts with partner organizations in a collective action model.
• Lead partner relationships, present to stakeholders and partners, make recommendations to leadership about how strengthen and grow key relationships
• Scope and propose new projects including deliverables and recommended staffing.

Your Capabilities

• Champion for equity and justice - You listen to historically marginalized communities, center their voices, and take action against systemic oppression
• User-centric - You’re experienced in or curious about design thinking, empathize with people caught in red tape, and always seek information about an end user’s needs and abilities
• Product manager - You can translate program requirements into technical requirements for our technical team to implement
• Entrepreneurial and independent - When tasked with something new you hit the ground running and proactively propose next steps
• Strategic - You are able to tie small pieces of your project work to the bigger picture objective, manage complexity, and analyze how new information should shift your plans
• Adaptable - You navigate ambiguity and uncertainty by clarifying and problem-solving, continuing to move forward and take action even when perfect information is unavailable 
• Data-Informed problem solver -  You expertly use quantitative and qualitative data to understand complex issues, make decisions, and develop actionable solutions.
• Effective communicator - You communicate clearly and effectively, both in writing and presentations. You're skilled at asking questions to gather information and build consensus.
• Collaborative Partner - You excel at building strong relationships and facilitating collective efforts among diverse stakeholders and partners to achieve shared goals.

Your Experience & Expertise 

• At least four years of experience in a high-caliber program management, project management, design management, or strategy role (any sector)
• Managed a program or project with a significant CRM or other technology component for all or most of its full life cycle, from design to implementation to outcomes analysis
• Collaborated directly with senior external stakeholders (private, public, or nonprofit)
• Analyzed for outcomes including asking the right questions, using data analysis methodologies and the relevant tools (e.g. formulas, lookups, and PivotTables in Excel) 
• Preferred: Experience working with disaster recovery and response efforts (individual assistance) or large-scale, high-volume social service programs (such as COVID-era financial assistance or rental assistance programs).
• Preferred: Experience facilitating inclusive processes (human-centered design or participatory processes with diverse stakeholders) and integrating these with practical implementation.

Your Compensation and Benefits

Your annual base salary range for this role is $76,951-$87,984. Annual bonuses are offered based on your contributions and performance.

You’ll receive a 401(k) employer match of up to 6%. On day one, you’ll have access to quality, affordable health insurance coverage (includes medical, dental, vision, short-term disability, long-term disability, and life insurance). You can also choose to participate in an HSA or FSA. You’ll be encouraged to prioritize your work life balance and will receive 20 days of PTO/floating holidays, plus 11 paid company holidays, per calendar year. If you have or adopt a child, you’ll be entitled to 8 weeks of parental leave at 100 percent of the employee’s regular weekly pay, and an additional 4 weeks at 50 percent. 4 additional weeks may be taken without pay.

You’ll have access to a comprehensive Employee Assistance Program (EAP), which includes mental health and legal resources for you and family members, even if they’re not your dependents. You’ll join a Houston-based, local remote team that offers both flexibility and opportunities to collaborate with colleagues and partners.

Come as You Are

Connective is firmly committed to building a diverse team that reflects the communities we serve. We value your unique experiences and strongly encourage people of color, LGBTQ+ individuals, women, minorities, people with disabilities, system-impacted people, veterans, and people of all ages to apply. Connective is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, or any protected category prohibited by local, state or federal laws.