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Customer Service Representative

Our client, a globally recognized footwear brand known for its commitment to quality and style since 1971, seeks a motivated and customer-focused individual to join their team. As the Customer Service Representative, you will work in a fast-paced, collaborative environment, providing exceptional support to customers and internal teams. If you’re passionate about fashion, dedicated to service excellence, and eager to grow with an established industry leader, we want to hear from you!

Best-in-Class Benefits and Culture:

Our client values their employees’ time and efforts. Their competitive compensation of $22-$25 per hour, depending on experience, and an extensive benefits package, enhances their commitment to your success. Our client’s benefits package includes: 

• Comprehensive health coverage: Medical, dental, and vision insurance provided.
• Robust retirement planning: 401(k) plan available with employer matching.
• Financial security: Life and disability insurance for added protection.
• Flexible financial options: Health savings and flexible spending accounts offered.
• Well-being and work-life balance: Paid time off, flexible schedule
• Product discounts.

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To thrive as our client’s Customer Service Representative, you should have:        

• Minimum 1 year of customer service experience; experience in the footwear industry preferred
• Excellent verbal and written communication skills; ability to engage with customers and cross-functional teams
• Strong problem-solving abilities and capacity to work independently in a fast-paced environment
• Basic proficiency in Microsoft Excel; familiarity with customer service software and EDI is a plus

Your responsibilities as the Customer Service Representative will include:        

• Process and manage customer orders, coordinating with the warehouse for timely fulfillment and order adjustments
• Handle customer inquiries and resolve issues promptly via phone and email across all brands
• Serve as a key liaison between the warehouse and sales teams to ensure effective communication and order accuracy

Ready to step into a dynamic role where your skills make an impact every day? 

Don’t wait, apply now! Join a team that values your passion, problem-solving, and drive to deliver exceptional customer experiences. Your next career adventure starts here!

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for employment with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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