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Membership Services Representative

Join a mission-driven team supporting a premier public safety organization dedicated to serving one of the largest, most diverse communities in the United States. At the Los Angeles Police Protective League (LAPPL), the trusted voice and member services partner for police officers, you will play a key role in advancing member support, data integrity, and operational excellence. As a Membership Services Representative, you will ensure accurate reporting and documentation, support audit-related functions, and deliver responsive, high-quality service that strengthens member trust and organizational effectiveness. 

Why You’ll Love Working for the LAPPL:

At the Los Angeles Police Protective League (LAPPL), we value the time, expertise, and dedication our employees bring to their work. We offer a competitive salary of $56,000 – $59,000 annually (DOE) along with a comprehensive benefits package designed to support your health, financial stability, and work-life balance. Our best-in-class benefits package includes:

• Comprehensive Health Coverage: Medical, dental, and vision insurance
• Retirement Planning: 401(k) plan with employer matching
• Income Protection: Employer-provided life and disability insurance
• Tax-Advantaged Accounts: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Work-Life Balance: Generous paid time off, flexible scheduling options, and remote work opportunities

At LAPPL, we foster a collaborative, mission-driven environment rooted in integrity, accountability, and service excellence. You will work alongside professionals who are committed to supporting public safety personnel through accurate reporting, responsive member service, and operational precision. We encourage open communication, continuous learning, and team collaboration, creating an environment where employees are empowered to contribute ideas, grow professionally, and make a meaningful impact within the labor union and public safety industry.

To be successful, you should have:

• High school diploma or GED required; Associate or Bachelor’s degree in business, math, finance, or related field preferred. 2+ years of experience in customer service, benefits administration, insurance services, membership services, or union environments required; public safety or nonprofit experience preferred.
• Solid analytical skills with the ability to interpret contract language, eligibility rules, and insurance plan provisions. Intermediate proficiency in Microsoft Office (Excel formulas, sorting, filtering), data entry, digital file management, and compliance auditing. Typing speed 50+ WPM; ability to calculate rates, ratios, and percentages accurately.
• Solid verbal and written communication skills with the ability to present information clearly in one-on-one and small group settings. Bilingual (English/Spanish) and ability to travel locally for outreach preferred.

Your responsibilities as the Membership Services Representative will include

• Interpret contracts and plan provisions to accurately process member transactions, eligibility determinations, and benefits-related documentation in compliance with union and insurance guidelines.
• Analyze and resolve member inquiries regarding group insurance plans, applying contract interpretation and plan rules to address complex or sensitive benefit issues with professionalism and empathy.
• Audit and validate enrollment data by reviewing insurance forms, ensuring accuracy, completeness, regulatory compliance, and data integrity.
• Identify discrepancies and trends in benefits administration, exercising sound judgment and escalating complex matters to leadership when appropriate.
• Support member education and outreach efforts by assisting with insurance presentations, materials distribution, and enrollment processing for Police Academy Recruit Classes.

About Us:

The Los Angeles Police Protective League is a respected labor union representing officers of the Los Angeles Police Department and providing comprehensive advocacy, benefits support, and member services designed to enhance the careers and well-being of public safety professionals. With a commitment to integrity, community impact, and excellence in service delivery, LAPPL offers a collaborative work environment where detail-oriented professionals contribute to meaningful outcomes in support of those who protect and serve Los Angeles. 

Ready to Make an Impact?

Step into a mission-driven Membership Services Representative role where your expertise in benefits administration, insurance compliance, data analysis, and member services directly supports public safety professionals in a fast-paced labor union environment. If you are a detail-oriented, analytical professional, apply today and bring your talent to a purpose-driven organization that values accuracy, integrity, and teamwork.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for employment, in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.