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Chief Operating Officer (Debt Settlement) - Remote

Our client helps individuals regain control of their finances through expert debt resolution solutions. Their team is driven by integrity, innovation, and excellence, providing clients with the support they need to achieve financial freedom. They foster a collaborative and dynamic work environment where employees can grow, innovate, and make a real impact. They offer more than jobs—they offer careers with purpose. Join our client and be part of a company that’s transforming lives every day!

Best-in-Class Benefits and Perks:

Our client value their employees’ time and efforts. Their commitment to your success is enhanced by a competitive compensation of $150,000-$175,000 annually, depending on experience, a bonus plan, and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided after 30 days
• Retirement planning: pension and 401(k) plans available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts are offered
• Well-being and work-life balance: Paid time off and fully remote work choices provided

Our client offers a collaborative work environment that values innovation and operational excellence. As the COO, you will have the opportunity to significantly impact the organization and the clients it serves. If you are passionate about driving change in debt resolution and possess strong technological acumen, we invite you to apply for this exciting opportunity.

As the COO, you will lead our client’s organization with a strong emphasis on debt resolution and debt collections. The ideal candidate will have a proven track record in managing operations within the financial services sector, specifically focusing on debt management solutions. This role demands a tech-savvy strategic leader with a deep understanding of leveraging systems and data to enhance operational efficiency and drive organizational growth.

To succeed as the Chief Operating Officer, you should have:        

• Bachelor’s degree in Business Administration, Finance, or a related field; or equivalent; Minimum of five years of experience in a senior operational role within the debt settlement, debt management, or debt collections industry, preferred. 
• Proven track record of successfully managing debt resolution and/or collection strategies and improving operational performance.
• Strong analytical skills with the ability to leverage data to drive decision-making and identify opportunities for improvement.
• Proficiency in financial management software and operational systems; experience with technology tools relevant to debt management is a plus.
• Excellent leadership, communication, and interpersonal skills with the ability to motivate and influence teams.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. The ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

Your responsibilities as the COO will include:        

• Develop and implement operational strategies to enhance efficiency, scalability, and client satisfaction in debt settlement.
• Oversee daily operations, monitor key performance indicators (KPIs), and integrate technology to optimize workflows and decision-making.
• Lead, mentor, and develop the operations team, fostering a high-performance accountability and continuous improvement culture.
• Ensure compliance with all relevant debt settlement laws and regulations while maintaining the company’s integrity and reputation.
• Collaborate with executive leadership to drive company-wide initiatives, improve customer experience, and support business growth.

Make a real impact in a growing organization!

Our client value innovation, excellence, and customer success. If you’re ready to take on a leadership role and drive operational success, apply today!

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.

Qualified applicants with arrest or conviction records will be considered for employment with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.