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Biomedical Support Engineer

Are you passionate about improving patient care through innovative technology? Join us as a Biomedical Support Engineer at AccuVein, the global leader in vein visualization. In this vital role, you’ll support frontline healthcare professionals—like biomedical engineers and nurses—by providing expert troubleshooting and managing device returns. You'll be part of a dynamic, collaborative team redefining vascular access and making a real impact in healthcare daily.

Best-in-Class Benefits and Culture:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary compensation of $28-$31.50 per hour, commensurate with experience, and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance.
• Well-being and work-life balance: Generous Paid Time Off (PTO) and 10 Paid Holidays.
• Robust retirement planning: 401 (k) Program.

AccuVein also works to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

We require you to have:

• Associate’s or Bachelor’s degree in engineering, life sciences, physics, or healthcare preferred; or minimum of 2 years related experience. At least 3 months in a customer-facing role required.
• Familiarity with FDA regulations, ISO 13485 standards, and complaint handling procedures preferred. Proficiency with Microsoft Office and CRM tools like Salesforce.com is required.
• Exceptional verbal and written English communication skills and strong listening, empathy, and professionalism in customer interactions are required.

• Ability to be available to start work at 8–9 am EST daily. 

 Your responsibilities as the Biomedical Support Engineer will include:

• Ensure regulatory compliance by following Quality System Procedures and accurately managing product complaints by FDA and company guidelines.
• Serve as the primary point of contact for customer service cases, delivering timely and professional troubleshooting support via phone and email.
• Manage complaint and RMA processes from start to finish, including documentation, resolution, and product replacement coordination.
• Verify service entitlements and communicate repair or replacement options to customers.
• Maintain accurate records in Salesforce and contribute to the continuous improvement of service operations.

Ready to embark on a rewarding career journey? 

If you're ready to take your career to the next level and contribute to the future of healthcare technology, we want to hear from you! Apply today, and let's build the next generation of vein visualization technology together. 

The application window will close in 30 days.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for employment with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.