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Patient Engagement Manager – Remote

Eastern Time Zone preferred - 9:00 a.m. to 5:00 p.m. EST 

Excited to travel on occasion, estimated at 20%

Our client, a national nonprofit in the healthcare and rare disease space, is seeking a dynamic Patient Engagement Manager to lead and optimize key patient-facing programs nationwide. In this role, you will serve as a program manager and operational lead, overseeing support group operations, volunteer engagement systems, regional community leadership initiatives, and large-scale community events. You will manage program planning, execution, evaluation, and continuous improvement, ensuring alignment with organizational goals, operational excellence, and measurable impact. This is a great opportunity for a healthcare program management professional with experience in patient engagement, community outreach, nonprofit operations, and cross-functional collaboration to make a meaningful difference on a national scale.

Best-in-Class Benefits and Culture:

Our client values the time and efforts of their employees. They offer competitive compensation of $50,000 to $60,000 annually, based on experience, complemented by an extensive benefits package that underscores their commitment to your success. Candidates may live anywhere in the U.S. and work remotely. They also offer:

• Impactful Work: Your efforts will directly contribute to advancing research and improving the lives of individuals with rare kidney diseases.
• Collaborative Environment: Join a passionate and dedicated team working towards a common goal.
• Growth Opportunities: Take on a leadership role with professional growth and development opportunities.
• Comprehensive Health Coverage: Medical, dental, and vision insurance provided.
• Robust Retirement Planning: 401(k) plan with a 4% company match after six months of employment.
• Financial Security: Life and disability insurance for added protection.
• Flexible Financial Options: Health savings and flexible spending accounts offered.
• Well-Being and Work-Life Balance: 30 days of paid time off annually (inclusive of vacation, sick, and personal time), paid holidays, flexible schedule, and remote work choices provided.

To be successful, you should have:

• Bachelor’s degree required (public health, social sciences, business administration, nonprofit management, or related field preferred), with demonstrated experience in program management, healthcare operations, nonprofit administration, or community engagement initiatives within mission-driven organizations.
• Solid experience managing cross-functional projects, timelines, vendors, and stakeholders, with solid proficiency in Salesforce or other CRM systems, data tracking, reporting, and performance metrics to support operational excellence and continuous improvement.
• Excellent ability to professionally engage patients, volunteers, partners, and internal teams; willingness and ability to travel as needed for Community Days, conferences, and national engagement initiatives.

Your responsibilities as the Patient Engagement Manager will include: 

• Lead end-to-end program management and event operations for national Community Days, including logistics coordination, vendor management, contracts, speaker agreements, budget tracking, and post-event reporting.
• Oversee volunteer program operations, including onboarding workflows, engagement tracking, retention strategies, and Regional Community Leader infrastructure to support scalable community outreach.
• Manage patient support group operations, including facilitator coordination, scheduling, attendance tracking, documentation, and continuous quality improvement.
• Serve as the primary administrator of Salesforce CRM, maintaining accurate program data, building dashboards, generating performance reports, and supporting grant and development reporting needs.
• Drive operational excellence and process improvement by developing SOPs, refining workflows, mitigating program risks, and using data analytics to enhance patient engagement and nonprofit program outcomes.

More about our client:

Our client is a mission-driven nonprofit organization dedicated to advancing research, raising awareness, and providing meaningful support for individuals affected by rare and chronic health conditions. They are a passionate, collaborative, and close-knit team that values innovation, impact, and integrity in everything they do. The organization fosters a culture of excellence that is balanced with flexibility and camaraderie, encouraging curiosity, creativity, and purpose-driven work. Joining this team means not just building a career but also helping shape the future of an organization and making a real difference in people’s lives.

Ready to Lead Impact That Matters?

If you’re a mission-driven program management professional with experience in nonprofit operations, patient engagement, community outreach, and CRM systems like Salesforce, this is your opportunity to drive measurable impact on a national scale. Apply today to bring your leadership, operational excellence, and passion for healthcare innovation to a role where your work transforms communities and advances meaningful change.

We anticipate that the application window will close in 60 days.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.

Qualified applicants with arrest or conviction records will be considered for employment, in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.