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Director, Credentialing Professional Development (Remote)

Founded in 1980, the International Facility Management Association (IFMA) is the world’s largest, most widely recognized association for facility management (FM) professionals. With more than 24,000 members in over 130 countries, IFMA is a key contributor to the development of international FM standards and works with decision-makers to inform FM-related policy. IFMA provides career resources and continuing education, offers three industry-respected credentials, maintains the largest repository of FM-related content on the web, and hosts year-round global events. With a vision to lead the future of the built environment and make the world a better place, IFMA believes in the benefits of international diversity, inclusion, and social equity, recognizing that sustainability, resilience, and responsible environmental stewardship are paramount. For more information, visit ifma.org and our LinkedIn, YouTube, Facebook, Threads, Twitter, and Flickr pages. Follow IFMA’s Connected FM podcast, blog, or expert insights on trending industry topics.

As the Director, Credentialing Professional Development, you will oversee the credentialing processes for individuals pursuing IFMA facility management credentials, ensuring that all stakeholders meet the requirements for credential attainment. Your role will involve managing and maintaining compliance with credentialing standards, streamlining processes, and supporting candidates throughout their certification journey.

To be successful, you should have:

• Bachelor’s degree preferred; 7+ years in credentialing (preferably in a trade association or nonprofit) with 5+ years of managerial experience.
• Proficiency in Microsoft Office Suite, project management tools, and databases; ability to analyze complex data and interpret technical documents.
• Solid verbal and written communication skills; ability to draft reports, interpret legal/technical materials, and engage with stakeholders.
• Proven ability to lead teams, develop credential programs, and navigate complex challenges with strategic thinking.

Your responsibilities as the Director, Credentialing Professional Development include: 

• Drive credential growth, manage credentialing staff, oversee certification exam development, and stay updated on industry trends.
• Ensure adherence to industry standards, conduct audits, enforce exam security, and implement process improvements.
• Serve as the primary resource for credentialing issues, resolve escalations, and enhance communication strategies.
• Oversee credentialing database accuracy, analyze data trends, and optimize reporting.

Best-in-Class Benefits and Perks:

We value the time and efforts of our employees. Our commitment to your success is enhanced by competitive compensation of $110,000-$115,000, depending on experience, and an extensive benefits package including:

• Comprehensive health benefits: medical, dental, and vision insurance
• Robust retirement planning: 401(k) / retirement plan with employer matching
• Financial security: Life & disability insurance
• Flexible financial options: Flexible spending account (FSA) and Health Savings Account (HSA)
• Work/Life Balance: Paid time off and holidays, Flexible schedule, and remote work/telecommuting options
• Workplace perks: Employee assistance program, Professional development assistance, and more!

Additionally, we strive to create an optimal environment for our employees, where they can learn, grow, and thrive within the company. We strive to create a collaborative and creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Ready to drive the future of credentialing? 

This is the opportunity to lead with innovation and excellence—apply now to shape the next generation of facility management professionals!

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for employment, in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.