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Member Relations Specialist

Our client, the Association of Governing Boards of Universities and Colleges (AGB), is a mission-driven national membership organization dedicated to advancing leadership excellence, strengthening governance practices, and supporting institutions within the higher education and nonprofit sectors. They are seeking a Member Relations Specialist to support onboarding, member outreach, retention support and engagement follow-up with current and new members. Reporting to the Associate Vice President of Member Success, this role helps strengthen member benefit utilization, renewal readiness and overall member experience through timely follow-up, strong coordination, accurate recordkeeping and responsive support. This role plays an important role in ensuring members are connected to relevant resources, services and opportunities that reinforce long-term value and engagement.

Best-in-Class Benefits and Culture:

Our client values the time and contributions of their employees and is committed to supporting professional growth and well-being. They offer a competitive annual compensation range of $60,000 to $75,000, depending on experience, along with a comprehensive benefits package that includes:

• Health Coverage: Medical, dental, and vision insurance for employees and eligible dependents
• Retirement Planning: 403(b) plan with 10% employer matching to support long-term financial goals
• Financial Protection: Life and disability insurance for added security
• Flexible Spending Options: Health savings accounts (HSA) and flexible spending accounts (FSA)
• Work-Life Balance: Paid time off and hybrid work options

Our client also fosters a collaborative and inclusive workplace where employees are encouraged to learn, contribute, and grow, helping shape both organizational success and a positive, engaging culture.

I will schedule some time for us to connect.

To succeed as the Member Relations Specialist, you should have:        

• Bachelor’s degree with a minimum of 3 – 5 years’ experience in membership, customer relations, outreach, account support or related roles.
• Demonstrated proficiency with membership association, non-profit, higher education or mission-driven organizations is preferred.
• Solid written and verbal communication skills with the ability to manage multiple priorities, coordinate projects, and deliver high-quality service in a fast-paced, member-focused environment.
• Proficiency in Microsoft Office 365, association management system, CRM or similar database; ability to limited travel as needed.

Your responsibilities as the Member Relations Specialist will include:        

• Support member onboarding and engagement efforts by conducting orientation activities, coordinating follow-up communications, and helping new members understand and utilize available programs, resources, and benefits.
• Execute member outreach and retention initiatives through proactive communication, relationship-building, and targeted engagement efforts that promote participation, satisfaction, and long-term membership value.
• Serve as a key point of coordination for member success activities, maintaining accurate records, managing member information within the AMS/CRM, and ensuring timely follow-up on member needs, inquiries, and opportunities.
• Collaborate with internal teams to connect members with relevant programs, services, and resources while ensuring member-facing communications and information remain accurate, consistent, and responsive.
• Track and report on onboarding, outreach, retention, and engagement activities, providing operational support, identifying trends, and escalating member feedback or service issues to support continuous improvement efforts.

About our client

At the Association of Governing Boards of Universities and Colleges (AGB), we believe in the

power of higher education to transform lives, strengthen inclusive democracy, and support a

thriving society. We believe that strong higher education starts with great governing boards. AGB

provides advocacy, leading practices, educational resources, expert support, and renowned

programs that advance board excellence for 40,000 AGB members from more than 2,000

institutions and foundations. For more than 100 years, AGB has been the trusted authority for

board members, chief executives, board professionals, and key administrators on higher

education governance and leadership. Learn more at AGB.org.

Drive Member Engagement and Make an Impact

Join a mission-driven higher education membership organization where your expertise in member relations, engagement strategy, and program coordination will directly enhance satisfaction, retention, and organizational growth. Apply today to be a key ambassador for members, delivering exceptional service and shaping a vibrant, connected community.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We consider qualified applicants with criminal histories in accordance with applicable laws.

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