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Membership Engagement Senior Coordinator

Our client, a mission-driven national membership organization dedicated to advancing leadership excellence, strengthening governance practices, and supporting institutions within the higher education and nonprofit sectors, is seeking a Membership Engagement Senior Coordinator to serve as a lead ambassador for member relations and engagement. Reporting to the Member Relations Specialist, this highly visible role delivers a responsive, high-quality member experience across all touchpoints, supporting membership retention, renewal management, and concierge-level service for college and university leaders. Ideal for a customer-focused professional with experience in association management, nonprofit membership services, or higher education engagement, this position combines frontline member support, data analysis, and engagement strategy to drive member satisfaction, loyalty, and long-term organizational growth.

About our client

Our client is a mission-driven national higher education association dedicated to advancing governance excellence by empowering governing boards and senior institutional leaders with research, resources, professional development, and expert support to help colleges, universities, and foundations navigate complex challenges and lead with confidence. With a century-long legacy of strengthening board leadership and institutional effectiveness, our client fuels student success, organizational vitality, and sector innovation through consulting, education, advocacy, and member-centric solutions. 

Best-in-Class Benefits and Culture:

Our client values the time and contributions of their employees and is committed to supporting professional growth and well-being. They offer a competitive annual compensation range of $51,000 to $64,000, depending on experience, along with a comprehensive benefits package that includes:

• Health Coverage: Medical, dental, and vision insurance for employees and eligible dependents
• Retirement Planning: 401(k) plan with employer matching to support long-term financial goals
• Financial Protection: Life and disability insurance for added security
• Flexible Spending Options: Health savings accounts (HSA) and flexible spending accounts (FSA)
• Work-Life Balance: Paid time off, flexible scheduling, and remote work options

Our client also fosters a collaborative and inclusive workplace where employees are encouraged to learn, contribute, and grow, helping shape both organizational success and a positive, engaging culture.

I will schedule some time for us to connect.

To succeed as the Membership Engagement Senior Coordinator, you should have:        

• Bachelor’s degree with 3+ years of experience in customer service, membership engagement, or association management within a nonprofit, professional association, or higher education environment; experience supporting member retention initiatives preferred.
• Demonstrated proficiency with association management systems (AMS), CRM platforms, or comparable member databases, with the ability to maintain data integrity, generate engagement reports, and support renewal tracking processes.
• Solid written and verbal communication skills with the ability to build rapport with diverse stakeholders, manage multiple priorities, coordinate projects, and deliver high-quality service in a fast-paced, member-focused setting.
• Advanced proficiency in Microsoft Office 365 and Adobe Acrobat, with comfort adopting new technology platforms to enhance operational efficiency and member experience; occasional travel for member programs or professional events preferred.

Your responsibilities as the Membership Engagement Senior Coordinator will include:        

• Lead frontline member services operations by managing high-volume webchat, inbound phone inquiries, and shared inbox communications, delivering responsive customer support and issue resolution in a membership-based environment.
• Oversee the full membership renewal lifecycle, including dues processing, retention outreach, account updates, and cross-functional coordination to support revenue goals and member retention strategies.
• Administer professional development programs and member events, managing end-to-end registration, maintaining accurate participant records within the association management system (AMS), and ensuring data integrity across digital platforms.
• Analyze member engagement data, satisfaction surveys, and service trends to generate actionable insights that improve member experience, engagement strategy, and continuous process improvement.
• Maintain detailed member interaction records, serve as an internal liaison to escalate complex inquiries, and support online community engagement platforms to strengthen member participation and loyalty.

Elevate Your Career and Make an Impact

Join a mission-driven, higher education-focused organization where your expertise, creativity, and dedication will shape member engagement, support executive leadership, and drive organizational excellence. Apply today to be part of a collaborative, growth-oriented team that values innovation, professional development, and meaningful contributions to governance and institutional success.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We consider qualified applicants with criminal histories in accordance with applicable laws.

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