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IT PC Helpdesk Specialist – Hybrid 

$24-$30 per hour DOE

Liberty Bank and Trust is seeking a top-notch, project-oriented IT PC Helpdesk Specialist who provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will respond to questions either in person or over the phone and address Track-It tickets for internal customers seeking help. You will install, modify, and repair computer hardware, software, and IP phones. Additionally, you will support Core Banking applications and assist in ensuring that cybersecurity measures, including those through endpoints, are in place and up to date.

Benefits of joining the Liberty Bank and Trust team: 

As you might expect, we value every member of our team. That's why we offer competitive pay of $24-$30 per hour, depending on experience, and an extensive benefits package including:

• PTO and Paid Holidays
• Medical, Dental, and Vision
• FSA
• Adoption Assistance
• Educational Reimbursement
• 401K and Match 
• EAP/Health and Welfare Assistance
• Training and Development
• Online Marketplace* discounts on a variety of goods and services
• Leadership Development 
• ERG/ Ambassador Group 
• Free and Reduced-Rate Bank Services

As the IT PC Helpdesk Specialist, you should have:

• Associate degree or equivalent from a two-year college or technical school; or six months to one year of related IT support/desktop support experience and/or training; or equivalent combination of education and experience.
• Proficiency in Windows (including Active Directory)
• Solid understanding of computer components (CPUs, RAM, hard drives) and peripherals, basic networking troubleshooting (TCP/IP, DNS, DHCP, and VPNs), and a firm grasp of security protocols and antivirus software.  
• Please note: travel will be required approximately 30% of the time. 

Your Responsibilities as the IT PC Helpdesk Specialist will include:

• Provide technical support to Liberty Bank employees via Help Desk, including troubleshooting hardware, software, and network issues.
• Monitor and maintain key systems such as ATM alerts, Outlook 365, and Core Banking applications to ensure uptime and functionality.
• Manage user accounts through Active Directory, including provisioning, deprovisioning, and handling user modification forms.
• Set up and maintain IT equipment (desktops, laptops, IP phones, voicemail) and administer the Track-It system for work orders and inventory.

• Support cybersecurity and IT operations by assisting with Security Awareness training and ensuring endpoint security measures are up to date.

Liberty Bank and Trust, America’s first billion-dollar Black-owned bank, has proudly served communities across 11 states for over 50 years. We are building a team of mission-driven individuals committed to empowering people, businesses, and communities to thrive. By providing access to financial tools and services, we help individuals achieve goals such as homeownership, business growth, and financial education. Whether it’s a community, a burgeoning business, or untapped talent, we believe in the possibility of economic freedom. To find out more about our financial solutions and our community impact, visit us at www.libertybank.net

If you’re looking for a company where your ideas matter, your growth is supported, and your impact is acknowledged, Liberty Bank is the place for you.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.